Support
Support
When you buy Assyst Software licences, you automatically receive FREE support and upgrades for 30 days from the
date of purchase.
Our team of specialists will use phone, email and remote access to provide:
- free technical support in case you have trouble installing, or any technical problems with our software
- free help desk support in case you need help getting the software to do something
- free upgrades with enhanced and new features (usually 2 or 3 times per year)
- newsletters with hints and tips to help you get the best out of our software
- eligibility for special deals on additional licences or training
After 30 days, continue this service by signing up to our ongoing Support & Maintenance Programme. This will continue to provide all of the above services, plus:
- the security of knowing that if our software stops working because of a change to Microsoft Windows then our technical resources will find a solution
- the comfort of knowing that as FCA regulations and guidelines change, then our software will be enhanced to take these changes into account
- if you have a system crash/outage that affects the running of our software, then our technical resources will be available to help you get up and running again
- gives you input to our development process - we decide upon the enhancements we make to our software based upon input and feedback from our valued customers
- gives you the option of having our technical resources on hand if you need to upgrade your computers, replace your server, etc.