This Privacy Policy statement is made by Assyst Software and Consultancy Ltd. (“Assyst”).
For terms not defined herein please refer to our Terms of Service.
Assyst holds customer and user data privacy in the utmost regard. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information that we have stored about them and allow them to opt out of specific engagements. But our biggest commitment is that we do not make any money from advertising. This means we avoid the fundamental conflict of interest between gathering customer information and fuelling advertising revenue, and the unavoidable compromises in customer privacy that it brings.
The goal of this policy is to make explicit the information we gather, how we will use it, and how we will not.
This Privacy Policy applies to all Assyst websites that link to it. It also applies to the products and services provided by Assyst through these websites, our mobile applications, and applications posted by Assyst on Assyst’s online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.
This Privacy Policy is divided into three parts:
This part deals with how Assyst collects and uses information about website visitors, potential customers, users of Assyst’s products and services, and others who contact Assyst through forms or email addresses published on or linked to our websites.
This part deals with how Assyst handles data that you entrust to Assyst when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.
This part deals with topics that are relevant to both Parts I and II, and other general topics such as Assyst’s security commitments and how we will inform you when we change this Privacy Policy.
We collect information about you only if we need the information for a legitimate purpose. Assyst will have information about you only if (a) you have provided the information yourself, (b) Assyst has automatically collected the information, or (c) Assyst has obtained the information from a third party. Below we describe the various scenarios that fall under each of these three categories and the information collected in each one.
i. Account sign-up : When you sign up for an account to access one or more of our services, we ask for information such as your name, contact number, email address, company name and address to complete the account signup process. You will also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, time zone and language, but we don’t require that information to sign up for an account. After signing up, you may have the option of choosing a security question and an answer to the security question — if you provide these, they will be used only while resetting your password.
ii. Event registrations and other form submissions : We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote or to contact Assyst for any other purpose.
iii. Payment processing : We do not store any payment details such as credit card information or bank account details. When you buy something from us, we will ask you to register with our payment service provider.
iv. Testimonials : When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at [email protected].
v. Interactions with Assyst : We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
i. Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
ii. Information from cookies and tracking technologies : We may use temporary and permanent cookies to identify users of our services and to enhance user experience. We may embed unique identifiers in our downloadable products to track usage of the products. We may also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We mostly use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites for non-essential or intrusive tracking. We may also use first-party Local Storage Objects (LSOs) such as HTML5 to store content information and preferences to provide certain features.
iii. Information from application logs and mobile analytics : We may collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
i. Sign-ups using federated authentication service providers : You may be able to login to Assyst Services using supported federated authentication service providers such as LinkedIn, Microsoft and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
ii. Referrals : If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at [email protected] to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
iii. Information from our partners and service providers : If you contact any of our partners, or otherwise express interest in any of our products or services to them, the partner may pass your name, email address, company name and other information to Assyst. If you register for or attend an event that is sponsored by Assyst, the event organizer may share your information with us. Assyst may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
iv. Information from social media sites and other publicly available sources : When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites or social media sites such as Facebook, X (formerly Twitter), LinkedIn and Instagram, through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, better understand user reactions and issues, or to reproduce and publish your feedback on our websites. We must tell you that once collected, this information may remain with us even if you delete it from these sites. Assyst may also add and update information about you, from other publicly available sources.
In addition to the purposes mentioned above, we may use your information for the following purposes:
Legal processing basis applicable to Assyst: If you are an individual from the United Kingdom, our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Assyst or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Opt-out of non-essential electronic communications: Opt-out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in such messages or writing to us at [email protected]. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment related emails.
Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
Employees and independent contractors: Employees and independent contractors of relevant Assyst group entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Assyst group entities to follow this Privacy Policy for personal information that we share with them.
Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as service providers, marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Reselling partners: We may share your personal information with our authorized reselling partners, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for or enquired about or we feel you may benefit from. We will give you an option to opt out of continuing to work with that partner.
Partners: We may share your personal information with selected partners, solely for the purpose of contacting you about products that feel that you have a business use for. We will give you an option to opt out of receiving messages from such partners.
Marketplace application developers: When you install or purchase any application developed using Assyst’s APIs that is posted on Assyst’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. Assyst does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Other cases : Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
If you are in the UK, you have the following rights with respect to information that Assyst holds about you. Assyst undertakes to provide you the same rights no matter where you choose to live.
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third-party in a structured, commonly used and machine-readable format. However, our obligation is restricted to providing you with the ability to download the data, or as an alternative, us providing you with a copy of the downloaded data, it does not extend to making the data compatible to your application of the targeted third-party. In each instance, we reserve the right to charge a fee for any such service.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the Information Commissioner’s Office (ICO) if you have any grievance against the way we collect, use or share your information.
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
Information provided in connection with services: You may entrust information that you or your organization (“you”) control, to Assyst in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services or transferred or shared with us as part of a request for technical support or other services.
Information from mobile devices: When you elect to allow it, our mobile applications may have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications’ access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and the location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).
(All the information entrusted to Assyst is collectively termed “service data” or “Service Data”)
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
We process your service data when you provide us instructions through the various modules of our services. For example, when you generate a letter or message using the contact management system, such as the name and address of your customer, this will be used to generate a letter or message.; and when you send an email to a contact, the email addresses of the contact on your contact management system will be used for sending the emails.
If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.
Assyst group and third-party sub-contractors: In order to provide services and technical support for our products, the contracting entity within the Assyst group engages other group entities and third parties.
Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of the Assyst group entities involved in providing the services (collectively our “employees”) so that they can identify, analyse and resolve errors. We ensure that access by our employees to your service data is restricted to specific individuals and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the Assyst group.
Collaborators and other users: Some of our products or services may allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.
Third-party integrations you have enabled: Our products and services may support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service data and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
We hold the data in your account as long as you choose to use Assyst Services. Once you terminate your Assyst user account or if your Assyst account is terminated by us, your data will be deleted from the active database during the next clean-up that occurs once every six to twelve months. The data deleted from active database will be deleted from backups after three months.
If you are from the United Kingdom and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export of your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.
At Assyst, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy at connqt.ai/security or write to us at [email protected] with any questions.
We have also appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy and registered the Data Protection Officer with the Information Commissioner’s office. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to [email protected].
We share your personal information and service data within the Assyst and with third parties engaged by Assyst for the purposes described above. By accessing or using our products and services or otherwise providing personal information or service data to us, you understand and agree to the processing, transfer, and storage of your personal information or service data within countries where Assyst operates. Such transfers are subject to appropriate data protection agreements as required by the applicable laws in the United Kingdom. You can write to [email protected] for any questions in this regard.
Some internet browsers have enabled ‘Do Not Track’ (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don’t wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not act in response to these signals.
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you do not share any personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Assyst is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Assyst. To request the removal of your information from our blogs and forums, you can contact us at [email protected].
Our websites include social media widgets such as Facebook “like” buttons and X (formerly Twitter) “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate on the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that our business is sold, acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us [email protected]. We will contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days’ advance notice of the changes by email to your primary email address. However, if you have not verified your email address, you may miss important notifications that we send through email. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at connqt.ai/privacy periodically.
